Frequently Asked Questions
Everything you need to know about our products and services
Welcome to our comprehensive FAQ section. We've compiled answers to the most common questions about our products, shipping, returns, and more. Can't find what you're looking for? Our customer support team is always here to help.
Frequently Asked Questions
We are Durosign, the leading provider of premium signage solutions designed for commercial, industrial, institutional,
hospitality, and residential applications. Our range includes General Signage,
Parking Signage, Fire & Safety Signage, Eco-Friendly Signage, Door Signage,
Braille Signage, and Metal Signage.
Our products are suitable for businesses,
architects, interior designers, hospitals, hotels, educational institutions,
corporate offices, retail outlets, housing societies, and individual customers.
Yes. Product suitability depends on the
material and finish selected. Contact us for the assistance.
Yes. We offer customization options for
many of our products. Contact us for a custom quotation.
Yes. Most signage products can be
manufactured in custom dimensions based on your requirements.
Yes. Custom colors can be provided subject to design feasibility and minimum order requirements.
Depending on the product, we use materials such as stainless steel, aluminum, acrylic, brass, wood, PVC, and eco-friendly substrates.
Yes. Our team can assist with artwork
preparation, layout suggestions, and design modifications before production.
Yes. Our Braille signage is designed to
meet commonly accepted accessibility requirements and can be customized
according to project specifications.
Yes. Our Braille signs typically include
raised tactile text along with Braille for enhanced accessibility.
Our Fire & Safety signage products are
manufactured as per standard industry practices and can be customized to meet
project-specific requirements.
Yes. Selected safety signs are available in photoluminescent and reflective variants.
Installation accessories may be included
depending on the product. Please refer to the product description for details.
Installation services may be available for
selected locations and projects. Please contact us for assistance.
Most standard signs are designed for easy installation and include mounting instructions where applicable.
Most products can be purchased individually; However, customized and project-based orders may require minimum quantities.
Yes. Special pricing is available for bulk
orders, corporate projects, builders, architects, and institutional buyers.
Contact our team with your requirements, quantities, and specifications to get the quotation.
Standard products are typically processed within 2–5 business days. Customized products may require additional production time.
Delivery timelines depend on the product
type, customization requirements, and delivery location.
Yes. We deliver to locations across India through trusted logistics partners.
Yes. Tracking details will be shared once
your order has been dispatched.
Standard products may be eligible for
return only if damaged as per our Return Policy. Customized products are
generally non-returnable unless received damaged or defective.
Please notify us within 48 hours of
delivery and share photographs of the damaged product and packaging.
Approved refunds will be processed through the original payment method within the applicable processing period.
Yes. Our products are designed for
long-lasting performance using quality materials and manufacturing processes.
Warranty coverage varies by product
category against manufacturing defects.
Most signs can be cleaned using a soft
cloth and mild cleaning solution. Avoid abrasive chemicals or materials that
may damage the finish.
You can reach us through our Contact Us
page, email, phone, or WhatsApp support.
Absolutely. Our team will be happy to
assist with project planning, product selection, customization, and quotations
for large-scale requirements.
Yes. We regularly work with architects,
builders, consultants, and project managers to provide complete signage
solutions for new and existing facilities.
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