Privacy Policy

 

Last Updated: 13 May 2026

1. Introduction

This Privacy Policy describes how Durosign, a registered trademark of Success Engravers Pvt. Ltd. (“Company”, “we”, “our”, or “us”), collects, uses, stores, discloses, and protects your personal information when you visit, access, or use www.durosign.in and related services, products, or applications.

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

 

2. Company Information Durosign is operated by:

Success Engravers Pvt. Ltd.

Registered Office:

UNIT NO 11/12, KONARK INDUSTRIAL ESTATE, ERANDWANE, ERANDWANE, Pune, Maharashtra – 411038, India

GST Registration Number: 27AAICS9436M1ZL Customer Support: +91 7588208090

Email: support@durosign.in

Alternate Email: durosign@gmail.com

 

3. Information We Collect

We may collect the following categories of information:

A. Personal Information

•        Full name  

•        Email address  

•        Mobile number  

•        Billing and shipping address  

•        Company details (if applicable)  

B. Transaction Information

•        Order details  

•        Purchase history  

•        Payment confirmation details  

•        Refund/return details  

Note: Payment card details are processed securely by third-party payment gateways. We do not directly store your complete card or banking details.

C. Technical Information

•        IP address  

•        Browser type and version  

•        Device information  

•        Operating system  

•        Website usage analytics  

•        Cookies and tracking data  

 

4. How We Use Your Information We use collected information for:

•        Processing and fulfilling orders  

•        Customer support and communication  

•        Order updates and confirmations  

•        Website improvement and analytics  

•        Fraud prevention and security monitoring  

•        Marketing communications (with consent where required)  

•        Legal, tax, and regulatory compliance  

 

5. Legal Basis for Processing

Where applicable under laws such as GDPR, we process personal data based on:

•        Consent  

•        Contractual necessity  

•        Legal obligations  

•        Legitimate business interests  

 

6. Cookies and Tracking Technologies

We use cookies, analytics tools, pixels, and similar technologies to:

•        Improve browsing experience  

•        Save user preferences  

•        Analyze traffic and performance  

•        Personalize content and advertisements  

Users may disable cookies through browser settings, although some site functionality may be affected.

 

7. Sharing of Information

We may share personal information with:

•        Shopify (e-commerce platform operations)  

•        Payment gateways and processors  

•        Courier/logistics partners  

•        Analytics providers  

•        IT and hosting service providers  

•        Government authorities or regulators when legally required  

We do not sell your personal information to third parties.

 

8. Data Retention

We retain personal data only for as long as necessary for:

•        Order fulfillment  

•        Customer support  

•        Legal and tax compliance  

•        Business recordkeeping  

•        Fraud prevention  

After retention is no longer necessary, data is deleted or anonymized.

 

9. International Data Transfers

As Shopify and related service providers may operate globally, your information may be transferred and processed outside India.

Where applicable, we implement reasonable safeguards for such transfers.

 

10. Data Security

We implement reasonable technical and organizational safeguards including:

•        Secure hosting  

•        SSL encryption  

•        Access restrictions  

•        Internal confidentiality measures  

However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

 

11. User Rights

Depending on applicable laws, you may have rights to:

•        Access your personal data  

•        Correct inaccurate data  

•        Request deletion of data  

•        Restrict or object to processing  

•        Withdraw consent  

•        Request portability of data  

To exercise your rights, contact us at: support@durosign.in

 

12. Children's Privacy

Our services are not intended for children below 18 years of age.

We do not knowingly collect personal information from minors.

 

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of such third-party platforms.

 

14. Compliance with Applicable Laws

This Privacy Policy is intended to align with applicable laws including but not limited to:

•        Information Technology Act, 2000 (India)  

•        Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011  

•        Digital Personal Data Protection Act, 2023 (India), where applicable  

•        GDPR principles for international visitors  

•        UK GDPR, where relevant  

 

15. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Changes will be posted on this page with an updated revision date.

 

16. Contact Us

For privacy-related concerns, complaints, or requests:

Success Engravers Pvt. Ltd.

UNIT NO 11/12, KONARK INDUSTRIAL ESTATE, ERANDWANE,

ERANDWANE, Pune, Maharashtra – 411038, India

Phone: +91 7588208090

Email: support@durosign.in

Alternate Email: durosign@gmail.com